Frequently asked Questions

Frequently Asked Questions

Is this store active?

Yes! Hyssop and Linen is open and accepting orders. We are an online-only store — all orders are placed and fulfilled through our website.

Will I have any issues checking out?

No — our checkout is fully functional. If you experience any issues, please reach out and we'll respond in the order your message is received.

Do you participate in commission-based or affiliate programs?

We do not. If we ever choose to collaborate with a third party, we will initiate that outreach ourselves.

What types of inquiries does Hyssop and Linen respond to?

We prioritize responses to our customers. Unsolicited marketing, partnership, or sales emails are not reviewed or responded to.

Do you respond to unsolicited audits, alerts, or partnership offers?

No. We do not respond to unsolicited emails regarding website audits, domain issues, wholesale inquiries, or account alerts. Official communications regarding our store come directly through our Shopify admin, not via email outreach.

Are product images accurate representations of the item?

We strive to display our products as accurately as possible. Please note that some product images may be digitally rendered or manufacturer-provided mockups. Colors and textures may vary slightly depending on your screen settings and production materials. If you have questions about a specific product, feel free to reach out before placing your order.

How long does shipping take?

Orders are processed and shipped within 3–4 business days. Delivery timeframes may vary slightly as our products are fulfilled through our production partners. Shipping costs are as listed at checkout unless otherwise stated.

Do you ship internationally or accept bulk orders?

We currently ship within the United States only. We do not accept bulk orders at this time.

How do I track my order?

You will receive a confirmation email with tracking information once your order has shipped.

What is your return policy?

Return requests must be submitted within 7 business days of receiving your order. Please contact us at hellohyssopandlinen.com to initiate a return.

What if my item arrives damaged?

Please contact us at our store email within 7 business days of receipt. Include photos of the damage and we will work with you on a replacement.

Can I cancel or modify my order?

Cancellations may be requested by contacting us as soon as possible. We will do our best to accommodate cancellations before the order is fulfilled. Once an order has processed or shipped, it cannot be cancelled and must go through our return process.